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| Frequently
Asked Questions |
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How do I get my photographs to you?
You can email your photos to gifts@pipicdesigns.co.uk
- if you have paid by Paypal please include payment reference
number and name on Paypal receipt (if different) and any special
instructions ie text.
You can also send your photos / pictures / artwork to us
either as an hard copy, on a cd or floppy disc, etc.by post
to: - Pipic Designs, 6 Goodwin Crescent, Plymouth, Devon.
PL2 3JJ (if you are sending your items by post we recommend
that you send them by recorded delivery and you keep a copy.)
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| How do I pay for my
order? Credit / Debit Card Payments can be made through
Paypal's secure online payment system (you do not need a Paypal
account for this). Cheques or postal orders should be made payable
to Pipic Designs and sent to - 6 Goodwin Crescent, Plymouth,
Devon. PL2 3JJ. |
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| What are your postage
costs? Postage is free if item is to be posted to
anywhere within the UK. If you are outside of the UK please
email us at gifts@pipicdesigns.co.uk to obtain an up to date
shipping costs. |
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What quality of photograph should
I use? We recommend you use the best resolution
you can - please remember 'the better the quality of the
original image = the better the image on the finished gift'.
When using a scanner set the scanner to scan at resolution
300 dpi (dots per inch.) We will advise if the photograph
will not give you the best picture giving you the opportunity
to either choose another photograph or to continue with the
original photograph.
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| There is 'red eye' on
the photo that I would like to use - will this be OK? Yes
- we can fix this free of charge. We will also do our best to
remove any minor defects in the photograph, again, free of charge. |
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| What happens if my photograph
isn't the same size as the gift I would like to have? In
most cases this is not a problem - we will re-size the photograph
accordingly. Sometimes we may need to crop your image to fit
the gift but be we will always make sure that all major details
are included in the finished gift - (if there is a detail that
you want to keep in please let us know). We will advise you
if the photograph is too small to "blow" up to fit
the gift giving you the opportunity to choose another photograph. |
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| What happens to personal
information and my photographs? We store your name,
address and email address to enable us to process your orders.
We do not sell or share any information with a third party.
We do not hold or store any financial details as all debit/credit
card transactions are processed by Paypal's secure online payment
system. Your photographs are only used for the purpose they
were intended. We keep them on out system for 3 months (just
in case you want to place another order using the same photo)
and then it is deleted. |
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| How long will my order
take? We aim to deliver all orders within 3-5 days
of payment clearance and all details being agreed. If your order
is URGENT and you have a deadline please let us know and we
will do our utmost to help. If there is going to be a foreseeable
problem we will let you know. |
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